24/7 Logistic Services

I called in June '23 based on the Consumer Affairs recommendation and after an hour Zoom to survey the size of the move, I was given a 'binding' estimate of about $10k. I was assured that we would be given a single truck to our load and it should go direct to the destination. Our move date was still TBD but we tentatively set it for 9/1 and I paid a 25% deposit payment. My builder updated my close date for the new house and I called 24/7 and updated my move date to 9/21 on 3 Aug.

On 13 Sept 24/7 'Quality Assurance' called and redid the Zoom call to assess the size of the move. The date is important, since the deposit is non-refundable if the move is cancelled within 10 days of the move date. And they hadn't mentioned any "Q/A" call when I talked to them on Aug 3rd. After a 2 hour Zoom going room to room, my bill of lading estimate was increased by ~60% along with an increase in the deposit required. I felt trapped, since if I didn't sign the new contract, I lost the $2500 deposit and I had to find a new mover in less than a week. I signed the new bill of lading. During this Q/A Zoom, the rep also said that the signed bill of lading was only an estimate of final cost and could be changed by them at any time to reflect the actual cubic feet and materials used in the pack. The only person bound by their contract was me.

I rationalized the price as being a better reflection of the actual cost, so there would be less chance of a surprise later.

It also is important that any potential customer understands 24/7's 'payment plan'. They require 25% up front and will accept a credit card for that. After pick-up, they require 60% of the balance to be paid. They will accept a credit card for that with a 4% 'convenience' fee, but in their contract, they say "I also understand that I may not enact a charge back as a means to resolve an issue with my moving Carrier if for any reason I am dissatisfied with the services I have received including but not limited to: loss or damage of items being shipped, late delivery, property damage at points of service, disputed weight or volume charges, disputed packing charges, or services contracted and not received. I understand that a charge back is not a valid means to remedy any dispute with my moving carrier, 24/7 Logistic Services LLC, and that as a party to a legally binding contract I must adhere to the contract terms and federal regulations ... Collection costs may also be assessed (where applicable) if a charge back is processed." So use of a credit card will not protect you from 24/7. Finally, before they will start delivery at the destination, the remaining balance must be paid in full and they will only accept cash, a USPS money order, wire transfer or Zelle. Basically, to get your stuff, you have to give them money that you will never be able to recover.

So, the move was scheduled for 21 Sept. The mover called and said "we'll be there about 11 AM", so I immediately knew they could not complete the pack and load on the 21st and we were going to be at the old house an extra day. They also used 2 trucks filling each one about half full. They finished loading the second truck on the morning of Friday the 22nd and I paid with a credit card, since the price changed yet again and I had to sign a third Bill of Lading.

The packers were very fast and since I knew never to trust a mover with anything of great monetary or sentimental value and had removed that stuff, the pack went without a hitch.

The first load showed up at the new house on the 25th, but had to wait until 10 AM while I went to the bank to get cash. Out of about 130 items on the manifest, about 20 were missing or had lost their labels or were on the second truck. So I paid the outstanding balance and signed for a partial delivery and started to wait for the rest of the load.

24/7 called on Sept 30th and said they would consolidate my load and ship it soon. At this point I looked at the contract and realized they were not required to deliver until Oct 25th, a month after the first delivery date.

I called them on Oct 9th to get an update and was told I was in luck, it was in the process of loading and should be at the destination in a few days.

The second truck came on Oct 12. There was only the driver and I helped him unload the truck into the garage. It only took about an hour, but the driver did not offer a manifest to check off items, nor did I have to sign anything. ??? On the way out he drove on my lawn and over the Water Works access hatch. My builder told me not to do that again.

If you've read all this, I can only say, 24/7 is expensive and not customer driven. The guys who do the packing and loading are okay, but not special. Find someone else. You can do better.

To Consumer Affairs, how could you have recommended these guys ever?

Move size: 3 Bedroom Home Service cost: $14000

I moved from NC to NJ in July. The estimate that 24/7 gave me was very accurate. They maintained a line of communication from beginning to end. On pick up date, the guys that came were very professional and fast. They wrapped all of the items very quickly and safely. I dealt with Charles as my intake person and then dealt with Elizabeth both extremely helpful and professional. John and Kevin delivered my belongings safe and sound. They had a great personality and were a great team. Thanks again guys!! 24/7 Logistics, made this move seem effortless and drama-free. I would recommend this company to anyone!

Move size: 2 Bedroom Home Service cost: $2850

FOR A LARGE MOVE - STAY AWAY!!
They overcharged us $6,300 to move our stuff from FL to UT after telling us it was a "binding quote."

OVERCHARGE
This company told us that they would give us a "binding estimate" based on another company's in-home quote: $8,693.02. We made signed a contract with them February 8, 2018.
They came in June 2018 to load our things. They charged us $15,091 at midnight on June 26th, which is $6,398 more than the binding estimate. They originally told me that they were charging by weight and would let us know the final weight after the move. Our previous moves have been based on weight, so we thought we knew what to expect when it came to the final cost. 24/7 Logistics did not weigh our shipment and charged by cubic feet instead.
*As soon as they arrived to our home, they were trying to increase the price without even seeing that there may be more inventory. They are not honest. They were trying to charge us more last minute for things like the lawnmower, that had been in the original estimate and we ended up having to leave behind to avoid the extra cost. The lawnmower was on the inventory list, but we were told the day of the move that it'd be an extra $150 so we left it behind.

TERRIBLE SERVICE & UNNEEDED STRESS
They did not start working until 5:30pm on the day of the move and only had 3 workers. They brought a truck that was too small (10x20), even based on the binding estimate. This caused delays as they had to fill it up, drive 30 minutes, unload it and then return the next day. Because of the late start, they finished the first day at about 11pm. They started the next day in the afternoon and finished at about midnight. This created multiple problems. It created more exhaustion and stress having to deal with everything in the middle of the night. They wouldn't tell us the final price until they were finished, at midnight when we were required to pay. We were driving 36 hours across the county, starting the next morning.
*They should have been upfront about starting after 5pm instead of in the morning as we were expecting. The late times made everything more stressful and limited us GREATLY with our options. If they had finished at a reasonable hour, we could have tried selling our items that we had to leave behind. Finishing at midnight made everything worse and removed our options.

WERE NOT ABLE TO MOVE THINGS THAT WE HAD TO LEAVE BEHIND
*They brought a truck that was too small for even the estimated inventory. They should have been honest and upfront about what type of truck they were bringing (we've moved several times with 15,000 pounds of stuff and they've ALWAYS brought semi-trailers). They deceived us by talking about weighing the truck. This is not the first time we have moved. Company lacked communication skills. We could have told them that sending 3 guys to move our stuff after 5pm in a small truck would not be sufficient.
They were not able to fit our stuff in the truck and we had to leave many things on the side of the road including: -a futon couch -dressers -a desk -long-term food storage -and more. The movers showed blatant rudeness and disrespect towards me: one of them swearing every time he walked past me, asking why I hired them to move their stuff, questioning and complaining about our inventory, judging me and saying that I couldn't get rid of stuff, etc. Took many breaks, smoked next to our stuff.

DAMAGED ITEMS
Several pieces of furniture were damaged in the move, including a $1200 rocker/recliner loveseat. only $48 back

THE DELIVERY
The delivery was fast but very unorganized. Random people hired, dumped boxes in random places. About half of the boxes put in wrong rooms. Took hours to correct it. I asked the guy in charge if I could tell them which rooms to put things. The driver made it clear that he would not ask me where things went because it is a lot of stuff. Didn't reassemble furniture as promised. Dirtied carpets with black marks.

Move size: 4+ Bedroom Home Service cost: $15091

We recently relocated from California to North Carolina. After getting several quotes, we decided to go w/ 24/7 logistics. The estimate process was not very good. The truck they sent to pick up our stuff was not big enough. The guys who loaded our things seemed to be very professional. However, on the back end, it was a disaster. The guy who showed up at my door to deliver seemed surprised when I told him there was a 7.5 foot grand piano that required 3 people to load (there were only 2 of them). They literally hired two people off the street, one was intoxicated. I called & told the lady there was a drunk man unloading my furniture. NOTHING was done. They were fine with a drunk person unloading my belongings. So, quite a bit of damage to my things & also, to my residence. Please don’t hire these people without seeing what they did to my furniture. I don’t want you to end up in the situation I did. They do not care about getting your things to you undamaged.

Move size: 2 Bedroom Home Service cost: $14000

I guess the 1 star is for them remembering my name. I don't have much to say because I can't sit here trying to write volumes for such serious damage that was done.
Used them as a service to relocate to Georgia from California. Too many hidden fees; supposed to pay $3500 and ended up paying $4500+.
Damaged 5 of my high valued items (many more that I can't list) and lost my big music bag that has my keyboard, microphones, cables, adaptors, and cords in it. The value of the damages and loss it nothing less than $2,000. Delivery of my package was about 3 days late. I had to miss two days of work to get situated because my pregnant wife can't possibly do a lot especially since we are expecting a baby in a month's time. They claim I only have liability insurance but didn't take the responsibility to pack my items and deliver them safely to me without damage and loss. Terrible company!

Move size: 2 Bedroom Home Service cost: $4500

24/7 Logistics moved my belongings from Southern California to Missouri in mid June. I have a lot of belongings, and some needed delicate, competent packings. A team lead and crew showed up, 7 people in all. They were magnificent, the packing and moving was done quickly, safely, efficiently. They had exquisite manners. I could not have had a better load and pack experience ever! The set up for the move was amazing also, someone was always available to help and be sure every thing stayed on track. I would never use anyone but 24/7 logistics for any move. They are truly the best out there. Bonnie.

Move size: 4 Bedroom Home Service cost: $11500

Warning! Do not use these people. They have only been in business a year, and destroyed most of my things and lost EIGHT items. I have moved five times, and of course there are always little problems, but this company is by far the worst I have had. They left my stuff in a warehouse, where it was left in water and damaged, or perhaps it was soaked when they off loaded a move that took priority. All my electronics are ruined, hundreds of dollars in books, furniture has water damange.. my 4000 dollar tempurpedic mattress has mold damage. It was bad from the start, they showed up two days late, and did not have enough protective blankets for my furniture because a previous move took priority (a bigger house/more money). They explained this like it's normal, and not their fault. Despite starting five hours late, they came back the next morning and still didn't bring more blankets! They had plenty of time to do what they contractually agreed to. Needless to say, everything they didn't protect, was ruined. They lost hardware to what furniture they did deliver. When it was delivered, it wasn't even a 24/7 crew, despite me asking five or six times if they would have full custody of my goods. Liars and frauds. Customer service would not response in writing to any of my emails, though nice on the phone, who cares if they are nice when they destroy your stuff. Their photos are fake too, they showed up in a rental truck.

Move size: 1 Bedroom Home Service cost: $3500

This company may not be well known yet, as they are only two years old, but they surely are one of the best. They really are available by phone 24/7. The crew that picked up our belongings were super friendly and efficient. We were moving out of state and they would hold our furniture up to thirty days at no charge. When the truck arrived at our new location the unloading crew was just as awesome as the loading crew. They placed everything where we wanted it and set up our sleep number bed for us. They went beyond what they had to do and our interaction with them was quite pleasant throughout. I would definitely recommend this company.

Move size: 3 Bedroom Home Service cost: $7850